COVID-19: New Office Procedures
Your experience matters to us. Our team has worked hard to develop a new approach to eye care with consideration for the realities of COVID-19. Our office procedures will continue to change in response to COVID-19 as guidelines from Public Health Ontario and the College of Optometrists of Ontario evolve. We are currently open by appointment only for all eye care services, including our boutique. Thank you for your understanding and cooperation at this time. Please reach out to us if you have any questions or concerns. The health and safety of our staff and patients is our number one priority and we thank you for your patience during these challenging times
What to Expect at Your Next Visit
While our team members will look different wearing safety glasses or splash guards on their glasses and masks, we are still smiling and happy to continue your care.
To ensure your next visit is as safe, efficient and enjoyable as possible, please prepare as follows:
- Arrive wearing a mask and refrain from touching it during your visit. Masks are essential for everyone over the age of two.
- Come alone, unless you are accompanying a child as their guardian for their own appointment or require a translator or aid. If your aid is not required to accompany you into the exam room, please have them wait outside. Please arrange childcare ahead of time as you will not be permitted to bring children to your appointment.
- Leave all unnecessary items such as food, drinks, and large bags in your car or at home. Please be prepared to carry your coat with you.
- Avoid touching anything you do not need to. Oxford Optometry is offering white glove service. If you see a frame you like, please ask for assistance and one of our team members will happily bring it to you to try on.
- Practice physical distancing (2m) during your visit.
Be prepared to answer a series of questions to self-declare the status of your health when you book your appointment and upon arrival to our office. If you do not pass the COVID-19 screening, we will explain next steps and your options for care. Rest assured the questions we ask our patients are the same questions we ask ourselves before presenting to work.
Please reschedule your appointment if you are ill, present symptoms of COVID-19 infection, or have been around others with symptoms in the past 14 days.
If you are unable to keep your appointment for any reason, kindly give 24 hours’ notice.
When You Arrive
To ensure the safety of all patients and team members, arrive on time for your scheduled appointment to accommodate social distancing measures and enhanced sanitization procedures.
Upon arrival, please:
- Wear your mask and refrain from touching it during your visit.
- Immediately sanitize your hands at our sanitization station.
- Avoid touching anything you do not need to while you wait for further instruction from an Oxford Optometry team member.
- Be prepared to answer the same series of questions you did at the time of booking your appointment to self-declare the status of your health.
Keeping It Clean
While Oxford Optometry has always practiced excellent hygiene, we have enhanced our sanitization and disinfection procedures due to COVID-19:
- Masks are essential for everyone. Oxford Optometry team members must also wear safety glasses or splash guards on their glasses as well as other personal protective equipment (PPE) for specific services.
- All equipment and tools are sanitized between patients, per usual.
- All patient touch points are sanitized frequently throughout the day.
- All magazines, toys and other items have been removed from our optical gallery.
- Furniture has been rearranged to accommodate physical distancing.