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Frequently Asked Questions

Eye Care Services

  • Are eye exams, contact lenses and eyeglasses covered by private insurance?
  • Do you refer patients to an ophthalmologist when needed?
  • Why does the eye doctor put drops in my eyes to dilate my pupils?
  • Should I bring my eyeglasses and/or contact lenses to my appointment?
  • Are you accepting new patients? Is it necessary to get my file from my last eye doctor?
  • What forms of payment do you accept?
  • Do you accept private insurance for eye care services in your office?
  • What are your fees for eye exams?
  • Will OHIP cover my eye exam?
  • Are you open Saturdays and weeknights?
  • Do you offer same day appointments?
  • At what age should my children have their first eye exam?
  • How often should I have an eye exam?

Many of our patients have private insurance coverage for eye care services. The amount of coverage will depend on the details of each individual plan.

Oxford Optometry works directly with many ophthalmologists . We refer patients for corneal, cataract, retinal surgery and many other ocular disorders or diseases.

Your optometrist may temporarily dilate your pupils (which lasts about 4 hours) using an eye drop in order to properly assess the internal components of the eye (retina, optic nerve and blood vessels). Pupil dilation will make your eyes sensitive to outdoor light and it is a good idea to bring your sunglasses for comfort after your appointment. You may also experience some blurry vision for about 4 to 8 hours.

Yes, it is very important you bring all your eyewear on your visit.

Yes, we are always accepting new patients. On your first visit, your optometrist will determine if your past eye medical records will be necessary. In most cases, they are not.

We accept debit, e-transfer and most major credit cards.

We are happy to submit your insurance claim on your behalf. We have access to most major insurance companies.

Our fees will vary based on the medical situation and complexity of each individual patient and the particular medical services which are rendered. Please call us at (519) 421-3303 to confirm. We would be happy to answer any questions.

Effective November 1, 2004 the Ontario Ministry of Health changed the coverage for eye care services in Ontario. Currently, OHIP will only provide coverage for the following groups below:

  • Children aged 0 to 19 years - One full eye examination annually.
  • Seniors aged 65 and above - One full eye examination annually.
  • Adults aged 20 to 64 years ONLY with certain medical conditions - One full eye examination annually for people with certain medical conditions.

For more information, please call our office or email us at

We are not open on the weekend, but are open late on Wednesday evenings until 5:45.

Oxford Optometry prides itself on easy access to our clinic and accommodations are made for same day appointments depending on the severity of the eye problem. If we cannot accommodate your emergency we will direct, you to the nearest hospital emergency dept. We realize that our patients are busy people and we will do our best to facilitate your schedule.

The minimum frequency of examination for those at low risk is as follows:

  • Infants and Toddlers (Birth to 24 months) - Infants and toddlers should undergo their first eye examination between the ages of 6 and 9 months.
  • Preschool Children (2 to 5 years) - Preschool children should undergo at least one eye examination between the ages of 2 and 5 years.
  • School Age Children (6 to 19 years) - School children aged 6 to 19 years should undergo an eye examination annually.
  • Adults (20 to 39 years) - Adults aged 20 to 39 years should undergo an eye examination every 2 to 3 years.
  • Adults (40 to 64 years) - Adults aged 40 to 64 years should undergo an eye examination every 2 years.
  • Adults (65 years or older) - Adults aged 65 years or older should undergo an eye examination annually.

Regular eye examinations are recommended for all patients and age groups. However, your optometrist may increase or decrease the frequency of your eye exams depending on your needs. Rest assured, your eye doctor will recommend what is best for you.

Contact Lenses

  • How long does it take to get contact lenses?
  • Can I get contact lenses with my prescription?
  • How much do contact lenses cost?
  • What is the process for getting contact lenses for the first time?
  • Do you carry all the different contact lens types and brands?

Oxford Optometry carries a large inventory with a wide power range of soft disposable contact lenses and many patients can get their lenses immediately. Other types of contact lenses or complex prescriptions are custom designed and manufactured and may take anywhere from one to three weeks.

Contact lenses are suitable for most prescriptions and your optometrist will recommend the best contact lens product for you.

Contact lens costs vary based on the prescription, type and the amount that are purchased. Contact lenses are more affordable than ever and your optometrist will recommend a product that best suits your needs.

Our customized Contact Lens Protection Program (CLPP) is a comprehensive process designed to get you successfully wearing contact lenses. This personalized program includes the following:

  • Contact lens prescription and customized corneal measurements
  • Your eye doctor’s recommendation for the appropriate contact lens product
  • A free trial pair of prescription contact lenses
  • Replacement of damaged/ripped disposable lenses
  • Follow up contact lens checks
  • Exchange of unopened boxes of disposable lenses (i.e.: prescription changes within the covered year)

Call us for more details!

Our clinic offer the latest technology in contact lenses and our experienced eye doctors will custom fit you with the right product for your eyes. Whether you need soft disposable, multi-focal or rigid gas permeable your optometrist will recommend what is best for your ocular health, comfort and lifestyle. We also carry a large inventory of contact lens products from all the major manufacturers like Johnson & Johnson, Bausch & Lomb, Cooper Vision and many others.

Laser Eye Surgery

  • How do I know if I'm a candidate for laser eye surgery?
  • Who do you recommend for laser eye surgery?
  • Is laser eye surgery a safe and effective procedure to eliminate my need for eyeglasses or contact lenses?

During the consultation, your optometrist will perform a number of eye tests and collect important ocular measurements to determine your candidacy.

Oxford Optometry provides both pre and post-operative management of laser eye surgery for our patients. We have developed very strong relationships with the highest quality surgical centres and work closely with the ophthalmic surgeons at TLC and LASIK Laser Eye Centres.

Laser eye surgery is a safe and effective procedure for most individuals with healthy eyes and a wide variety of prescriptions. Most patients will obtain complete elimination of their prescription with the initial procedure and only very few may require a second procedure to eliminate the rest. However, laser eye surgery is not for every patient and only a thorough eye examination can determine individual candidacy.


  • Why is it important to wear sunglasses? Should kids also wear sunglasses?
  • How long does it usually take to adapt to my new eyeglasses?
  • Is there a warranty on eyeglasses?
  • If I buy a frame somewhere else, are you able to put lenses in it?
  • Do you have an on-site edging and mounting lab?
  • Do you carry a wide variety of ophthalmic lens types and brands?
  • Do you carry a wide variety of frame styles and brands?

Sunglasses that are 100% UV blocking completely eliminate the harmful effects of these rays on our visual system. Long-term exposure to UV can increase the risk for premature cataracts, macular degeneration, eyelid and ocular surface lesions and cancers. It is always advised to wear sunglasses that provide ample coverage around the eyes and block out as much UV as possible. Oxford Optometry recommends that sunglasses should be worn by children as well.

Adaptation to new eyeglasses can usually take up to 2 weeks and even longer for some patients with more complex prescriptions. We recommend patients wear their new eyeglasses as much as possible in order to expedite the adaptation process.

Buying new eyeglasses can be both fun stressful. Although custom created eyewear is final sale, at Oxford Optometry, we want to ensure your satisfaction. If you are having trouble adapting to a new prescription, please let us know within 30 days and one of our dispensary associates will help you make it right.

Most of our frames come with a 2-year warranty against manufacturer's defects. If the frame breaks under normal wear conditions, we will replace it free of charge. Your lenses also have a 2-year manufacturer's warranty when purchased with premium anti-reflective and scratch coatings. Warranties do not cover, loss, theft or mistreatment of your eyewear and are under the discretion of the manufacturer.

It is still possible for a lens to scratch or break so please follow the recommended care instructions provided by your optical care advisor.

We offer unlimited complimentary adjustments for the life of your eyewear.

Absolutely! Unfortunately, we are not able to warranty or guarantee the quality of frames not purchased from us. Ask our optical advisors for more details.

Our edging and mounting lab is located within our clinic and is able to assemble many of our eyeglasses on site. Each pair of eyeglasses is custom crafted to ensure precision and accuracy.

Oxford Optometry offers the best in ophthalmic lens technology with familiar brands like Zeiss and Hoya. Our knowledgeable and experienced optical dispensary associates will recommend the best lens for your needs. All of our lens products come with extensive non-adaptation warranties. Please ask one of our dispensary associates for more information or email us at

Oxford Optometry has a large optical dispensary with many of the leading frame brands like Tom Ford, Ray Ban, Vera Wang, and many, many more. Our friendly and experienced optical dispensary associates will recommend the best frame to complement and enhance your personal style. We have so many different styles to choose from you won't be able to pick just one.